Privacy Policy

Renée’s Gourmet Privacy Statement

At Renée’s Gourmet we know the importance of protecting your privacy. That’s why we have developed this privacy policy.

This policy relates solely to our information collection and practices from our consumers.

Information Collection and Use

Renée’s Gourmet periodically collects information that you knowingly supply through a variety of means: website, contests, direct mail, consumer feedback forms, etc…

It is our policy to collect the minimum amount of information to properly respond to your request. At times, for marketing research purposes, we may ask for additional information where it is optional for you to provide us with this information.

When we collect your information, we will only use it for the stated purpose. If you wish to receive continued communication with us (for example a newsletter or special offers) we may contact you from time to time. Your choice to stay in touch will always be respected.

Updating your information

If wish you to change your customer profile or opt out of any future mailings please contact us at the numbers below. Your name and contact information will be removed from our database within a reasonable period, and all future contact will cease.

Your Privacy Protection

Rest assured, Renée’s Gourmet does not intend to sell your information to any other companies. We will share your information only if required by law or with suppliers that facilitate our contact with you for the services you’ve requested.

Children's Privacy Policy

Renée’s Gourmet is especially sensitive to the need to protect the interests of children. This Children's Privacy Policy forms part of our Privacy Policy, which you should also read.

We believe that parents have the ultimate responsibility to supervise their children's online activities to ensure that children have a safe and rewarding experience. We urge parents to discuss the online release of personal information with their children and we urge children to check with their parents before entering information on any website.

Some portions of our websites are directed in whole or in part to children under 13. When a child under 13 enters a contest or sweepstakes, asks to receive an e-mail newsletter, or requests to participate in other activities or receive other services, it may be necessary for us to ask the child to supply personally identifiable information, such as his or her name, address, e-mail address, telephone number, hobbies and information about his or her interest in, and use of, various products, programs and services. We do not request that the child disclose more information than is reasonably necessary to participate in the activity of interest to the child.

In addition, we also may collect certain non-personally identifiable information when a child visits one of our websites, as part of the standard operation of our server, by using Cookie Technology. This technology does not personally identify a child or extract any information from his or her computer. Rather, Cookie Technology is used to provide an enhanced online experience, to measure and monitor the use of our website and to improve its design and content. The information this technology collects may include: the name of the child's Internet service provider, the date and time the child accessed the website, the Internet address of the website from which the child entered our website and where the child went after leaving our website. Data that would personally identify your child is known only when voluntarily submitted.

Whenever we request personally identifiable information from a child, we will also ask for a parent's e-mail address so that we can notify the parent that we have received personal information from the child. We then give the parent the option to consent to or withdraw the entry or request and remove the child's information from the database. If the parent permits the entry or participation, we will not use the personal information for any purpose other than completion of the promotion or participation in the activity and we will contact the parent if the child wins and we need any additional personal information for prize delivery. We do not share a child's information with third parties (other than agents or contractors necessary for fulfillment services) unless we have explicitly said so in the notice to the parent, and described with whom and for what purpose we would share such information. We will delete the child's information and the parent’s information from our database within a reasonable time after the conclusion of these promotions, unless the parent has given us permission to retain the information in our records.

We might permit a child to send us an e-mail. We will respond to such e-mails, but we do not store the names, addresses or e-mails themselves in our databases, nor do we share them with third parties (other than for fulfillment services).

Upon proper identification, any parent can review any personal information we have collected from his or her children, if we are still maintaining the information in our database, by following the procedures outlined in the Access to Information section below.

Renée’s Gourmet does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of majority in the place where you live, you may use this website to purchase Heinz products only with the involvement of a parent or guardian.

Questions?

If you have any questions regarding our privacy policy please contact us and we’ll be happy to answer any of your questions.

Email:	cservice@renees.com
Toll-Free:	1-888-4-RENEES
Mail:	Renée’s Gourmet 90 Sheppard Avenue East, Suite 400 North York, Ontario Canada, M2N 7K5